FAQs

1. What is Mallzoid?

Mallzoid is an online store that offers a wide range of trendy clothing and accessories. We provide products for everyday wear, all designed with quality in mind. Our store operates from Pakistan, but we primarily deliver to customers in the U.S., ensuring that your order reaches you with the highest quality.

2. How do I place an order on Mallzoid?

Placing an order on Mallzoid is easy! Just browse through our products, select the items you like, and add them to your cart. When you’re ready, go to the checkout page and enter your shipping details. You’ll be asked to complete the payment using one of our secure options like Wise or Payoneer. After confirming your order, you’ll receive an email with your order details.

3. Do you ship to countries outside the U.S.?

Yes, while we mainly serve U.S. customers, we also ship internationally. Please note that shipping times for countries outside the U.S. may take longer, and additional customs fees or taxes could apply depending on your country’s laws. We’ll let you know the shipping cost when you check out.

4. How long will my order take to arrive?

Delivery times depend on your location and the shipping method you choose. For U.S. customers, most orders are delivered within 5 to 10 business days. However, international shipping may take longer, depending on customs and postal services. We work with Printify to handle the fulfillment of your order, so shipping times can vary slightly.

5. What payment methods do you accept?

We currently accept payments through Wise and Payoneer. These methods provide a secure way to make payments online. Unfortunately, we do not accept cash on delivery (COD) at this time, and all payments must be completed online before your order is processed.

6. How can I track my order?

After your order is shipped, we’ll send you an email with a tracking number. You can use this tracking number to monitor your package’s journey from our warehouse to your door. Simply enter the tracking number on the shipping company’s website, and you’ll get live updates on your order’s status.

7. What should I do if I haven’t received my order?

If you haven’t received your order within the estimated delivery time, please check the tracking information to see its current status. If the tracking info shows a delay or the package seems lost, feel free to contact us at contact@mallzoid.com, and we’ll help you resolve the issue as quickly as possible.

8. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us immediately at contact@mallzoid.com. We will do our best to accommodate your request, but please note that changes or cancellations can only be made before your order is processed and shipped. Once an order has been processed by Printify, it cannot be changed or canceled.

9. What is your return and exchange policy?

We want you to be happy with your purchase! If for any reason you’re not satisfied, you can return or exchange the item within 30 days of receiving it. Please make sure the product is unused and in its original packaging. Visit our Return and Exchange Policy page for more details. If your item arrives damaged, please contact us with a photo, and we’ll arrange for a replacement or refund as per our policy.

10. My order arrived damaged. What should I do?

If you receive a damaged product, please contact us immediately at contact@mallzoid.com with pictures of the damage. We’ll work with Printify to ensure you receive a replacement or refund, depending on the situation.

11. Can I return or exchange custom or personalized items?

Unfortunately, custom or personalized items cannot be returned or exchanged unless they arrive damaged or defective. Please double-check your order details before confirming any personalized purchases.

12. Do you offer free shipping?

Yes, we offer free shipping. Check out offers and banners. We always working on that offers and change them gradually. Do not forget to check banners and our Social Media to get Amazing Deals.

13. Are there any additional fees for international orders?

Yes, international customers may need to pay customs duties, taxes, or import fees based on their country’s regulations. These charges are not included in the shipping fee and are the responsibility of the customer. You can check with your local customs office for more details on what fees may apply.

14. How do you protect my personal information?

We take your privacy and security seriously. When you shop on Mallzoid, your personal information, such as your name, email, and payment details, are protected with SSL encryption. We do not share your data with third parties, except for fulfilling your order or as required by law. For more information, check out our Privacy Policy page.

FAQs

FAQs

1. What is Mallzoid?

2. How do I place an order on Mallzoid?

3. Do you ship to countries outside the U.S.?

4. How long will my order take to arrive?

5. What payment methods do you accept?

6. How can I track my order?

7. What should I do if I haven’t received my order?

8. Can I change or cancel my order after placing it?

9. What is your return and exchange policy?

10. My order arrived damaged. What should I do?

11. Can I return or exchange custom or personalized items?

12. Do you offer free shipping?

13. Are there any additional fees for international orders?

14. How do you protect my personal information?

15. What happens if I order the wrong size or color?

16. Do you have a size guide for your clothing?

17. Where is Mallzoid located?

18. How do I contact customer support?

19. Can I subscribe to Mallzoid's newsletter for promotions and updates?

20. Do you offer discounts or promotions?

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