Exchange Policy for Mallzoid

Effective Date: 21-october-2024

At Mallzoid, we are committed to delivering products that meet your expectations. We understand that sometimes an item may not fit perfectly or you may simply want a different variation. Our exchange policy is designed to ensure a smooth and efficient process, so you can enjoy the products you truly love. Please read through our exchange guidelines carefully.

Eligibility for Exchanges

• You are eligible to exchange items within  30 days of receiving your order. To qualify for an exchange, the item must be unused, unworn, and in its original packaging. We require that the item be in the same condition you received it, including any accessories or parts that were included with the original order.

• Non-Exchangeable Items: Certain items are not eligible for exchange, such as custom-made or personalized products. Additionally, items that are intimate in nature (e.g., undergarments, swimwear) or are clearly marked as “final sale” on the product page are not eligible for exchange for hygiene reasons.

Initiating an Exchange

• If you would like to initiate an exchange, please contact us at contact@mallzoid.com with your order number, the item(s) you wish to exchange, and the details of the new item you want in return (such as a different size, color, or style). Our customer service team will provide you with the necessary instructions and assist you throughout the process.

Exchange Process

• Once you have contacted us and initiated the process, you will be provided with instructions on how to return the original item. You are responsible for the return shipping costs, unless the exchange is due to a defect or error on our part (e.g., incorrect item sent, damaged item, etc.). We recommend using a trackable shipping service to ensure your return is safely received.

• Once we receive the returned item and it passes inspection to ensure it is in its original condition, we will process your exchange. If the requested item is available, we will ship it to you promptly.

• Processing Time: Please allow  5-10 business days for the inspection and processing of your exchange after we receive the returned item.

Out-of-Stock Items

• In the event that the item you wish to exchange for is out of stock or unavailable, we will notify you and provide alternative options. You may choose to:
  • Wait for Restock: If the item will be restocked soon, you can opt to wait for the product to become available again.
  • Select a New Product: You may choose a different product of equal value. If the new item is priced higher than the original, you will be required to pay the difference.
  • Request a Refund: If none of the alternatives work for you, we can offer a refund for the original item instead of an exchange.

Damaged or Defective Items

• If the item you received is defective or damaged, please reach out to us immediately at contact@mallzoid.com. In such cases, we will cover the return shipping costs and promptly send you a replacement at no extra charge.

Exchange for a Different Size or Color

• If the item you received is not the right fit or if you simply want a different color, you can easily exchange it by following the return and exchange process outlined above. Please note that we can only exchange for a different size or color if that option is available in our inventory.

• Limitations on Availability: For custom-printed or made-to-order items, availability may be limited. If the desired variation is unavailable, we will do our best to accommodate your request or offer alternatives.

Shipping Costs for Exchanges

• Customer-Initiated Exchanges: If you are exchanging an item due to preference (e.g., size or color), you are responsible for return shipping fees. Once we receive the returned item, you will need to cover any shipping fees for sending the replacement product as well.

• Company-Initiated Exchanges (Defects or Errors): If the exchange is due to an error on our part, such as a wrong item shipped or a manufacturing defect, we will cover all shipping costs, including the return shipping of the defective product and the shipping of the correct replacement item.

Final Notes on Exchanges

• Multiple Exchanges: We allow only one exchange per item. If the exchanged item still doesn’t meet your expectations, you may return it for a refund instead of a second exchange.

• International Exchanges: At the moment, our primary focus is on shipping within the U.S., but if you are outside the U.S. and require an exchange, please contact us for assistance and we will explore the available options.

Contact Information

If you have any questions or need further assistance with an exchange, feel free to reach out to us at contact@mallzoid.com. We are always happy to assist you in ensuring you are satisfied with your Mallzoid experience!