Refund and Returns Policy for Mallzoid

Effective Date: 10-october-2024

At Mallzoid, we are committed to ensuring our customers are completely satisfied with their purchases. If you are not satisfied with your order, please read our refund and return policy carefully to understand your rights and options.

Returns

• Eligibility for Returns: You may request a return within 30 of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and include all accessories or parts. Please ensure that the items are in the same condition that you received them.

• Non-returnable Items: Certain products may be non-returnable due to hygiene reasons or if they are custom items. This includes, but is not limited to, items such as undergarments, swimwear, and custom-printed products.

Return Process

• Initiating a Return: To initiate a return, please contact us at contact@mallzoid.com with your order number and details of the item(s) you wish to return. Our customer service team will provide you with specific instructions for the return process.

• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Exchanges

• Exchanging Items: If you would like to exchange an item for a different size or color, please follow the return process to return the original item, then place a new order for the desired item.

Refunds

• Processing Refunds: Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 10-15 business days.

• Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 5 days after delivery.

Defective or Wrong Items

• If you receive a defective item or if the item does not match your order, please contact us within 15 days of receipt. We will provide a replacement or issue a full refund, including shipping costs.

Contact Information

For any questions about returns, exchanges, or refunds, please contact us at contact@mallzoid.com. We are here to assist you!